Cancellation & Refunds

You can cancel Pro at any time from your account, in two clicks. You keep Pro until the end of the period you have paid for, and we won't charge you again. Cancelling doesn't delete your account or your progress.

If you are a consumer in the EU or UK, you have the right to withdraw from a Pro or Lifetime purchase within 14 days of buying it, without giving a reason.

How.Use the “Withdraw from contract” button in your account, or tell us clearly by email that you want to withdraw (see Contact). You can use this model wording: “I hereby withdraw from my contract for [plan], ordered on [date], name [name], account email [email].” We'll confirm by email.

What you get back. We refund what you paid within 14 days of your notice, to the original payment method. If you asked us to start your plan straight away, which is how Pro works, you pay an amount proportionate to the time you already had access, and we refund the rest.

Chips are delivered to your account immediately. At checkout you'll be asked to agree that delivery starts straight away and to confirm that you lose your right to withdraw once it has begun. If you agree, chip purchases are final; if a chip pack doesn't arrive or is wrong, we'll fix it or refund you.

Outside the withdrawal right, we'll refund you where the law requires it — for example if the service doesn't work as described and we can't put it right in reasonable time, or if we charged you by mistake or after you cancelled. Ask us within a reasonable time and we'll look at it fairly. Your statutory consumer rights are never affected.

Please contact us before you dispute a charge with your bank — we can usually fix it faster, and we'll refund anything charged in error.